This website is owned and operated by Chop Chop London Ltd. (‘Chop Chop London’ or ‘Chop Chop’ or ‘us’ or ‘we’), registered office: 64 Southwark Bridge Road, London SE1 0AS. Registered number: 10984846 (England and Wales), VAT number: 279 2928 49. If you have any questions about these terms & conditions please email [email protected]
These Terms of Service (“the Terms”) constitute a legal agreement between you and Chop Chop London. These Terms govern your use of this website and the services we provide in facilitating bookings. By using the website, App or Services you agree to abide by these terms. Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any services with Chop Chop London.
Unless otherwise stated all rights, including trade marks and copyright, in this website are owned by Chop Chop London, our affiliates, our licensors and/or our suppliers are protected by UK and international trade mark laws. You are permitted to print or download extracts from this website, provided that it is solely for your own personal, non-commercial use. However, you may not modify, delete, distribute or post anything on this website for any purpose and no part of this website may be stored in any other website or otherwise made available to the public without our written permission. If you breach these terms and conditions your permission to use this site terminates automatically and you must destroy any printed or downloaded extracts.
In order to make a purchase through the Chop Chop London website and app or to use some of the services or features made available to you on our website and app you will be required to register. Your registration is for your own individual use and you are not permitted to share your user name or password.
When you register, you will be required to provide information about yourself including, your name, telephone number and email address; you warrant that any information you submit is true, accurate, current and complete in all respects. You are required to notify us immediately should any of your details change.
When ordering items, you will be required to provide payment details. You warrant that the payment details you provide are valid and correct and that you are the person referred to in the billing information provided.
By ordering on our website you warrant that you are at least 18 years old and can lawfully enter into binding contracts under English law.
PRICES & PAYMENT
Prices are shown inclusive of VAT. We stand behind our stylists and recognise their talent is the real essence of the business. This is why we are proud to pass 50% of the price of a hairstyle, straight to stylists and staff working behind the scenes. This commission forms their remuneration while we also guarantee a base hourly rate. This shows as a discretionary “staff service” on your receipt. You are always welcome to tip your stylist in addition to this service charge, they deserve it! If you ever experience an unsatisfactory service and wish to wave the service charge, please let us know while referring to our client satisfaction policy.
Payment can be made by: Visa, Mastercard, Amex. You confirm that the credit or debit card being used is yours. All credit and charge card holders are subject to validation checks and authorisation by the card issuer.
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
We will confirm receipt of your booking by e-mail as soon as possible. If we are unable to fulfill your booking following this acknowledgement, we will contact you by e-mail or telephone. We may not accept your booking if we have to close the premises following an emergency or if we are unable to obtain authorisation for your payment. We reserve the right to reject any offer to purchase by you at any time.
LIMITATION OF LIABILITY
Chop Chop London makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, and except to the extent such warranties are not legally excludable. To the fullest extent permissible Chop Chop London, its group companies, officers, directors, employees, shareholders or agents exclude liability for any amount or kind of loss or damage that may result to you or a third party, including but not limited to (i) loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; (ii) loss of data or use of data (iii) consequential, special, direct or indirect loss or damage; and loss or damages of any kind: incurred as a result of dealings with or the presence of the website or off-website links; which may arise from the use of any of the information contained in any of the materials on this website, caused to computer equipment as a result of using this website, caused by access delays or interruptions to the website, computer viruses, system failure or any malfunction which may occur in connection with your use of our website, any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Chop Chop London’s reasonable control.
The materials on our website are provided “as is” and Chop Chop London disclaims all warranties, express or implied, to the maximum extent permitted by law. Links appearing on this website are for your convenience and information only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
This does not exclude or limit our liability in any way for: (i) death or personal injury caused by its negligence; (ii) fraudulent misrepresentation; (iii) s2(3) of the Consumer Protection Act 1987; or (iv) any other type of liability which cannot by law be excluded or limited.
SERVICE CANCELLATION CUTS AND STYLING
You have the right to cancel your booking up to “24hrs before your booking start time” before the stated booking time and we will process a refund of the full amount. You have the right to reschedule up to 2hrs before the stated booking time without getting charged. We will not refund if you cancel or reschedule less than to 2hrs before the stated booking time. All cancellation need to made within business operational hours to be valid. Alternatively, via the website directly, by signing into your booking account and cancelling before the stated booking time.
If you are a new guest or haven’t had your colour or a test done with us for 6 months you must take it at least 48 hours before your appointment. This is to ensure you do not have any negative reactions to the colour product. Please contact the salon before your appointment so they can organise this for you. If you don’t take one before your appointment we unfortunately may have to reorganise to another date.
COLOUR CANCELLATION/ NO SHOW POLICY:
No shows are no fun for anyone, but particularly during a pandemic when we’re trying our best to get back on our feet! All we’re looking for is a heads up, so that we have enough time to offer your appointment to someone else in need of our colour service. You cancel or reschedule your colour appointment up-to 24hrs before at no cost. If you cancel with less than 24 hour notice, this will incur a 50% charge. No-show for your appointment, this will incur a 100% charge. We hope you can understand how this helps towards covering the loss of services revenue that our Colourist/Stylist and stores will experience.
CUSTOMER SATISFACTION POLICY
Customer satisfaction is at the very top of our priorities list as a service and a brand. We understand haircuts/styling is a very personal service, so we have put in place several procedures to try and meet all our customers’ demands.
When starting a service with one of our stylists, they will run a quick consultation to discuss your desired option from our simple menu. Together you will decide and agree details such as, the cut shape, length in accordance with what is achievable with your hair type/length etc. Many of our service options are designed to be delivered in 20 minutes at a gender neutral price point. During and after the cut/style, our stylist will consult with you (the customer) to make sure that desired detail and finish is being achieved and has been achieved.
Following the hair cut/style, should you feel the service provided was not satisfactory, please let the stylist, or the salon manager know straight away. If we are unable to rectify the issues before you leave the salon, please contact us within 7days of having your cut/style. To correct any wrong, we will need you to come back to the salon, after which we will offer a fix with one of our most experienced stylists or chief stylists. Following this attempt to rectify, should the cut/style be of a sub-standard, we will proceed with a refund. Please note that we are not able to process a refund where the cut is judged to be sub-standards as a result of personal preference. And not based on failure to achieve a technically good haircut, in-line with what was discussed during consultation..
COMPLAINTS & CONTACT INFORMATION
If you wish to contact us about any matter in regard to the products, please email us at [email protected]
When using our site and app you accept that our communications will be mainly electronic and that we may contact you by e-mail or provide you with information by posting notices on our website and app. You agree to this means of communication and that it complies with any legal requirements to provide such communications in writing.
No delay or failure by us in exercising any right, power or remedy shall impair or be construed as a waiver of such right, power or remedy or of any other right, power or remedy.
If any provision of these terms and conditions is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect or impair: the legality, validity or enforceability in that jurisdiction of any other provision of these terms and conditions; or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these terms and conditions.
TRANSFER OF OUR RIGHTS AND OBLIGATIONS
We can assign, sub-licence, sub-contract, delegate, share or part with any of our rights or obligations which arise under these terms and conditions to any third party without your prior written consent.
TERMS AND CONDITIONS FOR OUR GIFT CARDS
Our gift cards are redeemable as part or full payment for products or treatments at any of our UK Chop Chop London site and cannot be used to buy products, except if explicitly purchased for services and products on chopchoplondon.com. The gift card must be presented at the time of redemption, is valid for a period of twelve months from the date of purchase, is non-refundable and cannot
These terms and conditions and any documents expressly referred in them constitute the entire agreement between us and supersedes any previous agreement or arrangement between us relating to the subject matter of any contracts between us. We agree that we have not entered into any such contracts in reliance upon any statement, representation, covenant, warranty, undertaking or understanding (whether negligently or innocently made) of any person (whether party to this Agreement or not) except as expressly set out in these terms and conditions. Nothing in this clause shall exclude any liability for fraud or fraudulent misrepresentation.
OTHER LEGAL NOTICES
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms & conditions at any time and without notice and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by and construed in accordance with English law. Disputes arising in connection with any such contact, contract or usage shall be the subject of the exclusive jurisdiction of the courts of England and Wales.